This website offers you the ability to purchase Spencer & Co Wine Store merchandise items. For any assistance on our products or services, please refer to the below information.
- Placing an Order
- Delivery Information
- Returns and Refunds
- Customer Support
Payment and currency
We accept MasterCard, Visa, and PayPal.
Your order will be dispatched once payment has been received and authorised.
Some items within your order may be on backorder or in transit from our suppliers. We will dispatch these items to you as soon as possible.
All prices are in Australian dollars and include Goods and Services Tax at 10%. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST. All totals will be billed in Australian Dollars. International customers will be charged the equivalent of this rate in their respective currencies at the time the bank processes the transaction.
Spencer & Co Wine Store offers you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click “Submit Order”, we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.
Orders are dispatched from Melbourne, Australia. Please allow 7-10 working days delivery within Australia and 14-21 working days delivery overseas, depending on the destination. Please note that a signature is required on delivery in most cases. We suggest delivery direct to your office or workplace. We do not accept Post Office Box details.
If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.
Please note freight costs apply to selected orders and will be added to your shopping cart on checkout.
Returns and refunds
Please choose your items carefully – as we do not generally provide refunds.
In the event products are returned it will be inspected to ensure the product are not damaged or used.
Once approved we will credit your original method of payment, excluding the delivery fee.
We suggest returning your item(s) by Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
If an item is faulty or damaged on arrival, please contact us firstname.lastname@example.org team for assistance.
Thank you for shopping with us, Spencer & Co Wine Store.